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Guest Services Manager (期限切れ)

NISADE

NISADE

求人ID
117505
勤務地
日本北海道Niseko
掲載日
2017/01/25
業種
旅行 / 観光 / ホスピタリティ
職種
ホテル・リゾートマネージメント
雇用形態
フルタイム / 中途・役職あり(管理職)
給料
月給 35万円
  • 相談可
  • Dependent upon experience

応募条件

  • 中国語: 特になし
  • 英語: 流暢(歓迎)
  • 日本語: 流暢(歓迎)
  • ビザのスポンサーが可能

説明

NISADE is looking to recruit a Guest Service Manager to provide a high level of personalized and concierge service, handling all guests from the initial guest services contact to ensuring guest arrivals are seamless. With strong communication skills, strategic sales, and exceptional customer service skills, you will have an attitude and motivation to succeed while enjoying everything Niseko has to offer. This role is an intrinsic and critical role to the overall operations of the Property Management team.

Key Responsibilities:
▪ Manage a team to provide personalized and tailored services when (organizing guest non-accommodation holiday requirements) including lift tickets, rentals, day tours, winter activities, transfers, restaurant bookings
▪ Respond promptly to any answer incoming inquiries through phone calls, emails and chat
▪ Update and look after primarily the guest services inbox, responding to initial guest inquiries
▪ Maintain knowledge of suppliers products, services, Nisade properties, current resort events, activities, and hours of operation as well as dining options currently available.
▪ Pro activity up-selling services
▪ Resolve customer complaints/issues promptly
▪ Striving to meet and exceed weekly sales targets
▪ Communicate weekly with the reservation and guest services team
▪ Communicate as necessary with the front office manager and team during winter
▪ Process guest services in a timely and accurate manner including sending Guest Services requests and invoices for account settlement
▪ May be cross-trained in Reservations role depending upon wider team requirements
▪ Efficient and accurate recording of booking details, and rectifying any errors promptly
▪ Effective communicating within and between teams
▪ Follow up of booking information and final details
▪ Administrating amendments or cancellations
▪ Administrative tasks including loading of rates and updates
▪ Checking transfer requests and arrival/departure details and ensuring all pre-arrival details are seamless

Skill set
▪ Genuine desire to achieve excellence in guest satisfaction
▪ 3+ years in Sales/Marketing Role
▪ 2+ years in managing a team
▪ Native English and Business Japanese.
▪ Passionate, enthusiastic and motivated about their work
▪ Friendly, helpful and patient
▪ Exceptional grooming standards, professional presentation & work ethics to meet 5 star expectations
▪ Ability to work effectively in a high pressure environment
▪ Ability to work a rotating 7 day roster including weekends & public holidays
▪ Ability to learn quickly to gain a strong knowledge of Hirafu and the surrounding area
▪ Exceptional interpersonal and communication skills, both oral and written
▪ Able to work as part of a team and maintain control and composure in difficult situations
▪ Reliability and punctuality are a must

Job Benefits
▪ Relocation Assistance
▪ Visa Sponsorship
▪ Recognition for your talents and contribution
▪ The opportunity to make a difference to every customer
▪ Working in a friendly and successful team environment

最終更新日:2019年9月2日

この情報は一般的な求人情報であり、ジョブオファー及び契約を結ぶものではありません。

現在応募を受け付けておりません。

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